Benefits of running enterprise Voice on Cloud

As businesses are slowly but surely moving core business functions to the cloud including voice solutions, the hurdle of IT admins wanting to “see” their physical equipment for assurance has been crossed. The benefits of running solutions on cloud are tremendous and lucky are those who have already discovered this especially as Digital Transformation continues to take shape.  IT Administrators are now comfortable in knowing all is well when core business functions are running on the cloud. The benefits have allowed them to drive the IT department from being just a business facilitator into a business enabler. Those IT departments who have embraced the cloud are now driving their businesses forward by either saving costs or coming up with new revenue streams as opposed to the CAPEX hog they were a few years back.

However, as adoption increases few are embracing the benefits of running their enterprise voice solution to a cloud-based solution. The biggest factors hindering the adoption is the investments made by organizations on the legacy Voice equipment and lack of trust in the capabilities of a cloud-based Voice over IP solution to handle large volumes of traffic and ensure its security.

In response to this, MTN Business Kenya has invested in a modern Hosted PABX solution within our Tier 3 data center and secured it against the ever-existing external threats posed by the Internet. Our inhouse voice and security experts ensure that the environment is secure and working optimally so that you as the customer can focus on your core business.

MTN Voice and Hosted PABX is a combination of business line 020 prefix (business E1 line or just a single line) and a virtual PABX. It leverages on a unique combination of best in class technologies to deliver innovative and quality telephony service to businesses over internet Protocol. This technology helps you avoid having numerous business lines and wires in your office as with just one SIP trunk (E1), you can have several lines on it.

MTN Voice with reduced calling rates

Since it is IP based, your employees can move with their business number or extension to any location on any device e.g. desk phone, smartphone or PC. This way your organization gets more done and reduces your telephone bills compared to the traditional market rate mobile and desktop charges. It also saves you roaming charges as calls are charged as local calls. Since the service comes bundled with a hosted PABX you do not need to worry about budget for buying and maintaining a PABX.

Reduced operating and capital expenses, and improved business continuity and flexibility are just a few of the benefits of moving from traditional phone systems to the internet.

Here are five reasons your company should start running your enterprise voice on cloud and switch to MTN Voice and Hosted PABX:

  1. Cost

Voice over Internet Protocol (VoIP) significantly reduces telecommunication operating and capital expenditure. Moving away from the costly phone infrastructure and industry regulations of traditional phone companies means less capital expense (and monthly fees). VoIP operating costs are also significantly lower than traditional phone companies. Moving to the cloud shifts IT service and IT support to your VoIP provider, which means fewer in-house resources are required to keep communications going.

  1. Value

Switching from a traditional landline to VoIP brings many added benefits, and for little to no cost. By using the internet instead of a phone connection, VoIP virtually eliminates long-distance charges, employee moves, adds, and changes, and the expense of added features such as voicemail, call forwarding, conferencing, video calling and more. VoIP Basically provides a lot more for less.

  1. All-In-One

VoIP ties together all communications. Coworkers and clients can keep in contact with you through a single business number. Little do they know, you could be sending and receiving calls with a workstation microphone or headphones, or even accessing, sending and forwarding voicemail via email. VoIP allows users to make and receive calls on multiple devices simultaneously, no matter where you are.

  1. Mobility

With Voice over Internet Protocol, you don’t need to sit next to the phone to receive a call. You can take calls anywhere, if there’s a broadband connection. This means you can answer calls and get voicemail via e-mail, whether it’s with a cell phone, laptop, tablet, or hybrid.  Another added benefit is that VoIP allows for virtual numbers. With these numbers, choosing an area code (and not being assigned one) enables contacts to call without the hindrance of long-distance charges. VoIP makes working mobile from local and abroad easier and less costly.

  1. Business Continuity

Cloud telecommunications brings disaster recovery and redundancy. By moving phone connections offsite, redundancy and failover ensure essential operations are full throttle. Communications can continue in the unfortunate instance of a power outage, and you’re not reliant on a single provider to get back up and running. Wherever there is internet connection, there will be a phone line. This flexibility and adaptability are crucial for ensuring business continuity and avoiding downtime.

VoIP- Phone System for a Busy Sales Office

Let’s focus on a busy sales office.  Sales are all about communications on the move.  How easy are your employees able to connect with their co-workers and clients from wherever they are?  How many important calls have the sales team missed because they were out chasing for more business?

Why VoIP phone services are now popular with business owners who want to maximize their operations.

VoIP is not distance or location dependent unlike its forefather (let’s call it PBX, the featureless equipment). In practice, you can make phone calls from your computer, regular phone or cellphone no matter where in the world you need to call. You can reach anywhere that has a workable internet connection.

Customers expect 24- hours live service in this era. Therefore, the flexibility of VoIP means taking the sales team out of the office while connecting to the clients on the move.

VoIP also, offers functions beyond calling and receiving calls.  It can be integrated with other services available over the internet to enable a wide range of functional capabilities like automated call forwarding, follow-me, voice mail, video conferencing and much more.

As the need to grow your sales force increases, VoIP will save you money and simplify the system as it removes the overhead costs associated with traditional voice solutions including network management, maintenance and service upgrades.

Your business will not incur extra costs for:

  • adding new users
  • new features or
  • new phone lines

you only need to increase your bandwidth which is cheaper than adding equipment.

Traditional phone services consist of outdated technology that is very expensive to maintain. In addition,they are not currently sustainable because networking technology itself is becoming obsolete – providers are not investing.  Repairs too are very expensive because parts needed are costly. This is  due to lower demand, manufacturers of the system may not even make the parts anymore. Trained engineers for the traditional systems are increasingly becoming rare and expensive to hire too.

The longer your business continues to reinvest itself in obsolete systems, the more expensive and challenging it becomes to replace them.

Sales industry is likely to become more reliant on VoIP for conferencing, direct selling and online marketing. With all the advancement in technology and increase of bandwidth, no business would think of trying to operate without VoIP services.

 How else has VoIP helped businesses?

  • Lower management & phone costs

This is realized because there exists only one network carrying voice and data provided by only one supplier.  Costs associated with expensive in-house servers and equipment is also eliminated as data is stored off-site using cloud-based technologies. The savings are impressive, by up to 85%. The real benefit is however, in how  it empowers your people.

  • Impressive call reports & statistics

With the help of API-based communication platforms, VoIP empowers businesses to monitor real-time metrics. This makes it easy to sort information into actionable categories, create detailed reports and identify call trends. You can tell if you are paying too much for phone services, what time of day are the majority of the customers calling, from what areas of the country are calls coming from etc.

  • Never miss important calls

Employees are able to connect with co-workers and customers no matter their geographical location. This not only saves time but improves employees and customer satisfaction.

  • Move with your business line, everywhere

Even when you change your office address to another location, you can go with your phone number because it is a virtual number thus business continuity.

These are just but a few benefits offered by VoIP.

Do you simply invest in a new phone system because of its updated features and functionality or because it’s newer than what is being replaced?


You now know that VoIP is the system that saves you money, exceeds your communication needs, doing business is made easier and gives you peace of mind.

MTN offers VoIP services which is a combination of business line 020 prefix and a virtual PABX.  It gives your business the agility, efficiency and collaboration most sort after, whether you are running a small business, medium, large or a multinational.

MTN VoIP is the phone system for your busy sales office as it allows your team to move with your business number or extension to any location on any device – it works with any iOS or Android and any device.  The responsiveness, efficiency and flexibility are some of the key strengths of any business, small or large.

Why VoIP is better than the traditional business line

Despite the rise of emails, video and social media, a high percentage of businesses still depend on voice communication. Is your company looking for cheaper ways of communicating without compromising efficiency and productivity? VoIP is a software-based phone system that offers businesses the opportunity to cut telephone bills while they improve on efficiency. With the changing technologies, it has now become very important to shift your organisation’s voice solution to VoIP to enjoy the benefits that come with it.

What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive calls over the internet. Therefore, it enables companies to make cheap telephone calls over internet connection.

Why VoIP?

In this day and age, it’s becoming more possible for people to work on the move or from home without having to set foot in their offices.  VoIP has rich features that enhance employees’ connectivity and boosts work flow and workforce mobility.  So long as they are connected to internet, they can work from anywhere, anytime.

VoIP enables Collaboration and Interaction

Experts and professionals who are miles away from each other can exchange ideas, hold virtual meetings, discussions and consultations through powerful features like video conferencing, instant messaging, hunt groups etc.

Low telephone bills

You will be in for a sweet surprise if you compare costs of VoIP to those of traditional phone system.  International and long-distance calls can be very expensive using the traditional phone system. However, VoIP offers low costs on in-house, international and long-distance calls.  It cuts phone bills by up to 80%.  Listen to this customer testimonial

It is Budget friendly

VoIP uses a service you are already paying for i.e. internet connection; thus, it is convenient and budget friendly.  Buying internet and the solution from the same provider saves you money and management headache. The calling rates are also lower than the standard mobile call charges for office lines.

t Simplifies your physical infrastructure

For instance, if you have branches or you are moving to a new office, you would have to cable everything and lay separate run of cabling for traditional voice communications. You may also need a trunk line and local PBX or a dedicated line.  This is quite involving. However, with VoIP you can leverage off each office internet connection to set up VPNs across the WAN links between each branch. Hence, making them part of the same network.

You can also take advantage of the SD-WAN technologies that combine multiple internet links with multiple secure tunnels and route VoIP traffic across the link.

It has Rich features

VoIP gives you analytics that you can use to enhance your team’s performance.  It works anywhere, anytime as long as there is an internet connection.  All you need to do is to install a softphone application on any applicable device. Thus, you will be able to take your business phone with you everywhere you go.

Unlike in the earlier days,  the need to work on the move is rising.  VoIP offers the ability to have the entire functionality of your office desk phone residing as an app installed on a smartphone. It can also connect to any applicable device.

More features include but not limited to below:

  • Interactive Voice Response (IVR)
  • Call on Hold
  • Call on Waiting
  • Call Transfer
  • Call Forwarding
  • Redial
  • Parallel Ringing
  • Voice Mail/Voice Messaging
  • Music on Hold

The solution is simple to scale with limited upfront costs, maintain, cost efficient and rich in features.