MTN Group drives future-fit workforce solution to match rapid digital change

MTN Group drives future-fit workforce solution to match rapid digital change


MTN Group has unveiled its a new Employee Value Proposition (EVP) entitled “Live Inspired” to drive agility, flexibility and future fit skills for its workforce.

Learning the lessons of the challenges brought about by COVID-19, MTN has adopted a refreshed, organisation-wide approach, which involves a move away from older, conventional ways of working and into the ‘new normal’ with confidence and optimism.

“For us, it’s really about the power of choice, we recognise that what our staff values is motivated by choices and flexibility. It is for this reason that our EVP is designed to cater to the various personas and preferences that inspires and helps people realize their true potential,” says Paul Norman, MTN Group Chief Human Resources Officer.

MTN has entrenched smart-working through principles such as anytime work, anywhere workplace and balanced work-life. Our programmes capitalize on the organic movement towards a digital-adopter mindset and flexi-workforce.

“As technology moves forward and our business converges, we need to do the same with our capabilities. Having the best talent is as important as having the best network,” Norman adds.

Talent convergence in line with the rapid pace of technological change is the way of the future, driving digital learning consumption growth indicating a natural shift towards upskilling and re-skilling. MTN’s digital aspirations is geared towards accelerating the creation of future capabilities, empowerment and agility at scale.

The EVP will support our reputation for innovation, customer-centricity and being a company that is driven by people who bring personal commitment and a range of skills and experience together for the benefit of our customers,” says Norman.

He says real growth is inspired by a purpose that advances individuals and impacts on organisations and communities. We aim to enable opportunities for individuals to be innovative, acquire skills and meaningfully impact on our customers.


MTN’s focus will be to create an inspiring environment for everyone to ‘activate one’s whole self’. This will be powered by genuine inclusion, respect for diversity, fair rewards, true recognition and personal flexibility to contribute most productively.


The Next-Gen Managed Network Security

Enterprise security professionals are looking for increased security effectiveness, greater compatibility across form factors, consolidation of security areas, a high level of reliable network performance, and simplified security management, ideally within a single pane of glass. Network firewall security must evolve to secure the extended enterprise.

Enterprises need one end-to-end network security solution that protects the entire attack surface from Cloud to IOT and from users to data. The MTN’s Managed Firewall Security   Solution does so by taking a more collaborative approach across the entire network infrastructure to enable security administrators to deploy a broad and dynamic defence strategy for the long term.

How the MTN Managed Enterprise Firewall Solution Works

The MTN Managed Firewall Solution combines with the Fortinet Security Fabric to enable an immediate, responsive and intelligent defence against malware and emerging threats. Combined, they form the backbone of the enterprise network security infrastructure. When the enterprise firewall technology detects an event, it communicates with the Fortinet Security Fabric, which determines what information will be shared across the enterprise.

For example, when malware is detected in one area, the fabric shares threat intelligence with the rest of the enterprise infrastructure. Or, when a policy is created in one section, the fabric contextually applies the policy across the entire domain.

Flexible firewall personalities allow deployments to be tailored to the specific security needs of a particular point in the enterprise with no performance penalties. All firewall devices in the Enterprise Firewall Solution are interconnected via the fabric. This interconnectedness provides the most effective protection while simplifying deployment and reducing the need for multiple touch points and policies across the enterprise.

The MTN Managed Firewall Solution delivers end-to-end network security with one platform, one network security operating system and unified policy management on a single pane of glass—for the industry’s best protection against the most advanced security threats and targeted attacks. Furthermore, MTN has the team of security experts to manage all these around-the-clock for you.

Key components of MTN Managed Firewall

Extensive knowledge of the threat landscape combined with the ability to respond quickly at multiple levels is the foundation for providing effective network security. This is why the FortiGuard Threat Intelligence Service—credited with over 250 zero-day and vulnerability discoveries—is a crucial part of the Enterprise Firewall Solution. The FortiGuard global threat research team works closely with Fortinet product development teams to deliver dynamic security intelligence services. Security updates are instantaneous, automatic and independently validated by third-party research labs, ensuring that the threat intelligence is highly accurate and effective.

This combination of in-house research, information from industry sources and machine learning is why Fortinet scores so high in real-world security effectiveness tests at NSS Labs, Virus Bulletin, AV-Comparatives and others.

Single pane of glass with one network security operating system

Regardless of where you deploy Fortinet Enterprise Firewall devices or on which platform (appliance, virtualized, public cloud or hybrid), visibility and control are provided with one consistent network security operating system. FortiOS consolidates all security and networking services to reduce complexity. FortiOS provides 360º visibility into network traffic. With one click you can see traffic by application, threat, device, country and more.

Intuitive FortiOS provides valuable policy enforcement across the network. Security managers can see network traffic and set consolidated policies that include granular security controls. A single pane of glass gives security managers visibility and control across the extended enterprise for scalable logging, reporting and central management.

Benefits of running enterprise Voice on Cloud

As businesses are slowly but surely moving core business functions to the cloud including voice solutions, the hurdle of IT admins wanting to “see” their physical equipment for assurance has been crossed. The benefits of running solutions on cloud are tremendous and lucky are those who have already discovered this especially as Digital Transformation continues to take shape.  IT Administrators are now comfortable in knowing all is well when core business functions are running on the cloud. The benefits have allowed them to drive the IT department from being just a business facilitator into a business enabler. Those IT departments who have embraced the cloud are now driving their businesses forward by either saving costs or coming up with new revenue streams as opposed to the CAPEX hog they were a few years back.

However, as adoption increases few are embracing the benefits of running their enterprise voice solution to a cloud-based solution. The biggest factors hindering the adoption is the investments made by organizations on the legacy Voice equipment and lack of trust in the capabilities of a cloud-based Voice over IP solution to handle large volumes of traffic and ensure its security.

In response to this, MTN Business Kenya has invested in a modern Hosted PABX solution within our Tier 3 data center and secured it against the ever-existing external threats posed by the Internet. Our inhouse voice and security experts ensure that the environment is secure and working optimally so that you as the customer can focus on your core business.

MTN Voice and Hosted PABX is a combination of business line 020 prefix (business E1 line or just a single line) and a virtual PABX. It leverages on a unique combination of best in class technologies to deliver innovative and quality telephony service to businesses over internet Protocol. This technology helps you avoid having numerous business lines and wires in your office as with just one SIP trunk (E1), you can have several lines on it.

MTN Voice with reduced calling rates

Since it is IP based, your employees can move with their business number or extension to any location on any device e.g. desk phone, smartphone or PC. This way your organization gets more done and reduces your telephone bills compared to the traditional market rate mobile and desktop charges. It also saves you roaming charges as calls are charged as local calls. Since the service comes bundled with a hosted PABX you do not need to worry about budget for buying and maintaining a PABX.

Reduced operating and capital expenses, and improved business continuity and flexibility are just a few of the benefits of moving from traditional phone systems to the internet.

Here are five reasons your company should start running your enterprise voice on cloud and switch to MTN Voice and Hosted PABX:

  1. Cost

Voice over Internet Protocol (VoIP) significantly reduces telecommunication operating and capital expenditure. Moving away from the costly phone infrastructure and industry regulations of traditional phone companies means less capital expense (and monthly fees). VoIP operating costs are also significantly lower than traditional phone companies. Moving to the cloud shifts IT service and IT support to your VoIP provider, which means fewer in-house resources are required to keep communications going.

  1. Value

Switching from a traditional landline to VoIP brings many added benefits, and for little to no cost. By using the internet instead of a phone connection, VoIP virtually eliminates long-distance charges, employee moves, adds, and changes, and the expense of added features such as voicemail, call forwarding, conferencing, video calling and more. VoIP Basically provides a lot more for less.

  1. All-In-One

VoIP ties together all communications. Coworkers and clients can keep in contact with you through a single business number. Little do they know, you could be sending and receiving calls with a workstation microphone or headphones, or even accessing, sending and forwarding voicemail via email. VoIP allows users to make and receive calls on multiple devices simultaneously, no matter where you are.

  1. Mobility

With Voice over Internet Protocol, you don’t need to sit next to the phone to receive a call. You can take calls anywhere, if there’s a broadband connection. This means you can answer calls and get voicemail via e-mail, whether it’s with a cell phone, laptop, tablet, or hybrid.  Another added benefit is that VoIP allows for virtual numbers. With these numbers, choosing an area code (and not being assigned one) enables contacts to call without the hindrance of long-distance charges. VoIP makes working mobile from local and abroad easier and less costly.

  1. Business Continuity

Cloud telecommunications brings disaster recovery and redundancy. By moving phone connections offsite, redundancy and failover ensure essential operations are full throttle. Communications can continue in the unfortunate instance of a power outage, and you’re not reliant on a single provider to get back up and running. Wherever there is internet connection, there will be a phone line. This flexibility and adaptability are crucial for ensuring business continuity and avoiding downtime.

VoIP- Phone System for a Busy Sales Office

Let’s focus on a busy sales office.  Sales are all about communications on the move.  How easy are your employees able to connect with their co-workers and clients from wherever they are?  How many important calls have the sales team missed because they were out chasing for more business?

Why VoIP phone services are now popular with business owners who want to maximize their operations.

VoIP is not distance or location dependent unlike its forefather (let’s call it PBX, the featureless equipment). In practice, you can make phone calls from your computer, regular phone or cellphone no matter where in the world you need to call. You can reach anywhere that has a workable internet connection.

Customers expect 24- hours live service in this era. Therefore, the flexibility of VoIP means taking the sales team out of the office while connecting to the clients on the move.

VoIP also, offers functions beyond calling and receiving calls.  It can be integrated with other services available over the internet to enable a wide range of functional capabilities like automated call forwarding, follow-me, voice mail, video conferencing and much more.

As the need to grow your sales force increases, VoIP will save you money and simplify the system as it removes the overhead costs associated with traditional voice solutions including network management, maintenance and service upgrades.

Your business will not incur extra costs for:

  • adding new users
  • new features or
  • new phone lines

you only need to increase your bandwidth which is cheaper than adding equipment.

Traditional phone services consist of outdated technology that is very expensive to maintain. In addition,they are not currently sustainable because networking technology itself is becoming obsolete – providers are not investing.  Repairs too are very expensive because parts needed are costly. This is  due to lower demand, manufacturers of the system may not even make the parts anymore. Trained engineers for the traditional systems are increasingly becoming rare and expensive to hire too.

The longer your business continues to reinvest itself in obsolete systems, the more expensive and challenging it becomes to replace them.

Sales industry is likely to become more reliant on VoIP for conferencing, direct selling and online marketing. With all the advancement in technology and increase of bandwidth, no business would think of trying to operate without VoIP services.

 How else has VoIP helped businesses?

  • Lower management & phone costs

This is realized because there exists only one network carrying voice and data provided by only one supplier.  Costs associated with expensive in-house servers and equipment is also eliminated as data is stored off-site using cloud-based technologies. The savings are impressive, by up to 85%. The real benefit is however, in how  it empowers your people.

  • Impressive call reports & statistics

With the help of API-based communication platforms, VoIP empowers businesses to monitor real-time metrics. This makes it easy to sort information into actionable categories, create detailed reports and identify call trends. You can tell if you are paying too much for phone services, what time of day are the majority of the customers calling, from what areas of the country are calls coming from etc.

  • Never miss important calls

Employees are able to connect with co-workers and customers no matter their geographical location. This not only saves time but improves employees and customer satisfaction.

  • Move with your business line, everywhere

Even when you change your office address to another location, you can go with your phone number because it is a virtual number thus business continuity.

These are just but a few benefits offered by VoIP.

Do you simply invest in a new phone system because of its updated features and functionality or because it’s newer than what is being replaced?


You now know that VoIP is the system that saves you money, exceeds your communication needs, doing business is made easier and gives you peace of mind.

MTN offers VoIP services which is a combination of business line 020 prefix and a virtual PABX.  It gives your business the agility, efficiency and collaboration most sort after, whether you are running a small business, medium, large or a multinational.

MTN VoIP is the phone system for your busy sales office as it allows your team to move with your business number or extension to any location on any device – it works with any iOS or Android and any device.  The responsiveness, efficiency and flexibility are some of the key strengths of any business, small or large.

6 main reasons early adopters say informed their decision to move to SD-WAN

MTN Business  has won early adopters of the Software, Defined Wide area Network dubbed MTN SD-WAN, who have made it possible to test, prove and roll it out to their WAN in Namibia and East Africa.

Below are 6 main reasons early adopters say informed their decision to move to SD-WAN:

  • MTN SD-WAN is less complex, flexible and easy to manage compared to legacy WANs. One of our clients with branches across East and Central Africa acknowledged that SD WAN has….
    “…greatly simplified the management aspect of the network and in turn improved our user experience.”
  • You don’t need to remove your existing MPLS network. SD-WAN can be combined with MPLS network to form a hybrid WAN. You can, over time, migrate traffic growth towards cost‐effective Internet bandwidth. One of our reference clients started by replacing all unmanaged legacy LAN switches which were making identification of faults very tedious. SD WAN changed everything in that now they have better visibility on the network while troubleshooting and implementation of network policies has become highly simplified. They have eventually rolled it out to their WAN.
  • Centralized Management portal. This feature enables you to automate routine tasks like configuring, troubleshooting, reporting, etc. With this you can prioritize traffic which favours your critical business applications and improves their performance. The portal has easy‐to‐use tools for setting priorities and features that automatically change traffic flows according to current network conditions.One of our current clients acknowledges that:
    “… faults across the network are quickly identified and resolved by the click of a button on the user interface as compared to before where one had to login to individual devices and troubleshoot…..our VoIP and CRM application performance has improved without the need to upgrade our WAN and internet bandwidth. Service availability is also better in that when MPLS link is down, traffic flows via internet link at branch”.
  • Traditional MPLS can’t offer high performance access to cloud applications compared to MTN SD-WAN. Given that the latest business applications like Microsoft Office 365 and several other solutions are cloud based, this makes a SD-WAN the key to Digital Transformation in enterprises. It transforms your WAN architecture and make it more agile.
  • Zero touch deployment. MTN SD WAN is easier to adopt and manage as the centralized provisioning portal removes the need for IT personnel to physically go to sites to do actual implementation. It automates provisioning and applies requisite traffic policies on the branch routers and switches. This saves time and cost of setting up new sites or replacing aged equipment.
  • Experienced customer support and advisory from MTN Business certified engineers.

Disaster Recovery 101 and 6 questions to ask yourself

Disasters manifest themselves in many forms. There are thoughts that come to your mind when you hear words like fires, theft, power outages etc. there also words like earthquakes, floods and other natural events. For the ICT folks, #malware and #ransomware have of late been dreaded as new age disasters.

No organization would want to deal with any of these scenarios. Not wanting to deal with them does not mean they will not happen. Having a comprehensive disaster recovery and backup solution in place is inevitable because your peace of mind matters to you.

Research indicates that malfunctioning hardware cause 45% of total unplanned downtime. Loss of power is another cause of downtime which accounts for 35%, software failure 34%, data corruption 24%, external security breaches 23%, and accidental user error 20%. This is according to a post by Phoenix NAP Global IT services. Today, such failures can lead to huge financial losses. How do you cover your business from such losses?

A solution that has been gaining traction of late is Disaster Recovery as a Service, #DRaaS. Disaster Recovery as a Service is whereby third-party data center experts offer cloud recovery services which means your entire production site from servers to applications, systems and the data itself is mirrored so that in case of an eventuality like the ones aforementioned, your path to recovery is almost seamless. The cost of setting up such a center is tremendous. Having one inhouse does not make business sense due to one, the heavy investment on infrastructure and two, the technical expertise required. The focus needs to be on your core business.

MTN Business Kenya has invested heavily on its Primary Disaster Recovery site in Nairobi, a tier 3 data center and a secondary site in Mombasa. About Sh1 billion was spent to build the Nairobi one alone. This investment is primarily to enable enterprises like yours, access affordable Disaster Recovery services on a pay-you-go model. Pay-as-you-go model is a cost effective and flexible payment model for such services as you only pay for the capacity you use. The pay-as-you-scale model is also available whenever you want to do back up for any additional workloads.

More enterprises in Kenya and Africa are already reaping the benefits of adopting cloud-based services like disaster recovery. In a survey by Worldwide Wax in 2017, and which interviewed decision makers in 300 medium and large companies across Kenya, Nigeria and South Africa, business efficiency and scalability were by far mentioned as the most important benefits of cloud services. 80 per cent of businesses in Nigeria and 75 per cent of businesses in Kenya acknowledged these benefits. The report further highlights that in Kenya, 69 per cent have seen an overall positive impact, while 48 per cent had seen a high or very high impact on market share.

With ever shrinking markets, competitive edge is now shifting to creating business efficiencies and scaling speeds and swiftness. Whether or not to use a cloud service is no longer the question but what are you gaining from using these services is.

It provides substantial benefits when one considers cost and performance compared to traditional offerings of having an on-premise site. Furthermore, the solution is better equipped to make sure your organization #recovers quickly and completely in case of a disaster.

Whichever kind of environment your organization is running, having in place a DR Strategy is key towards ensuring there is continuity of business when disaster strikes.

What are the questions you ask yourself when coming up with a DR strategy? We mention some of them below.

  • What is the business impact and risk analysis incase an ICT disaster strikes your enterprise?
  • What mission critical workloads will you need to protect?
  • What technology are you using?
  • What is your budget?
  • What are your resources? Facilities and people?
  • What is your recovery time objective #RTO and recovery point objective #RPO?

Why VoIP is better than the traditional business line

Despite the rise of emails, video and social media, a high percentage of businesses still depend on voice communication. Is your company looking for cheaper ways of communicating without compromising efficiency and productivity? VoIP is a software-based phone system that offers businesses the opportunity to cut telephone bills while they improve on efficiency. With the changing technologies, it has now become very important to shift your organisation’s voice solution to VoIP to enjoy the benefits that come with it.

What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive calls over the internet. Therefore, it enables companies to make cheap telephone calls over internet connection.

Why VoIP?

In this day and age, it’s becoming more possible for people to work on the move or from home without having to set foot in their offices.  VoIP has rich features that enhance employees’ connectivity and boosts work flow and workforce mobility.  So long as they are connected to internet, they can work from anywhere, anytime.

VoIP enables Collaboration and Interaction

Experts and professionals who are miles away from each other can exchange ideas, hold virtual meetings, discussions and consultations through powerful features like video conferencing, instant messaging, hunt groups etc.

Low telephone bills

You will be in for a sweet surprise if you compare costs of VoIP to those of traditional phone system.  International and long-distance calls can be very expensive using the traditional phone system. However, VoIP offers low costs on in-house, international and long-distance calls.  It cuts phone bills by up to 80%.  Listen to this customer testimonial

It is Budget friendly

VoIP uses a service you are already paying for i.e. internet connection; thus, it is convenient and budget friendly.  Buying internet and the solution from the same provider saves you money and management headache. The calling rates are also lower than the standard mobile call charges for office lines.

t Simplifies your physical infrastructure

For instance, if you have branches or you are moving to a new office, you would have to cable everything and lay separate run of cabling for traditional voice communications. You may also need a trunk line and local PBX or a dedicated line.  This is quite involving. However, with VoIP you can leverage off each office internet connection to set up VPNs across the WAN links between each branch. Hence, making them part of the same network.

You can also take advantage of the SD-WAN technologies that combine multiple internet links with multiple secure tunnels and route VoIP traffic across the link.

It has Rich features

VoIP gives you analytics that you can use to enhance your team’s performance.  It works anywhere, anytime as long as there is an internet connection.  All you need to do is to install a softphone application on any applicable device. Thus, you will be able to take your business phone with you everywhere you go.

Unlike in the earlier days,  the need to work on the move is rising.  VoIP offers the ability to have the entire functionality of your office desk phone residing as an app installed on a smartphone. It can also connect to any applicable device.

More features include but not limited to below:

  • Interactive Voice Response (IVR)
  • Call on Hold
  • Call on Waiting
  • Call Transfer
  • Call Forwarding
  • Redial
  • Parallel Ringing
  • Voice Mail/Voice Messaging
  • Music on Hold

The solution is simple to scale with limited upfront costs, maintain, cost efficient and rich in features.

Cybersecurity for a digitally connected world

Technology is growing at a very accelerating speed. Just think about how much things have changed in the past 10 years; wireless internet, smart phones, social media —and then try to imagine how vastly different things will be in 2021, or even 2030.

Today, one minute of internet is composed of;

  • 187 million emails.
  • 4 million YouTube videos.
  • 4 million google searches.
  • 1 million dollars spent online.
  • Identify the stakeholders, classify them based on necessary level of engagement, map them according to their roles in the change, establish a communication and engagement plan.

Businesses are adopting technology to manage most of its operations. Technologies like cloud computing, online and mobile banking, online shopping, BYOD, BYOA, Smart Sensors, IoT, AI, 3D printing, location detection technologies, el cetera are now widely used. With these trends, cyber security is not a business luxury but a basic need in every business today.

Every business priority is growth but it’s equally important to consider reasons that would hinder that growth. Do you have reliable access to your business system from any device and anywhere in the world? How vulnerable is your network to hackers? If your data was compromised, what would be the consequences? In 2018, ransomware for example WannaCry literally brought businesses to their knees. These businesses lost millions of moneys and customer trust.

Everyday hackers improve their skills to perform attacks like DoS, DDoS, Man-in-the-Middle attack, Data manipulation, Data mining with intent to sell the data. Safeguarding user data is an essential part of security, not to mention creating awareness to prevent phishing and malware attacks. Applications and search engines gather data on common sites visited and based on your browsing history, they can profile you. That’s why products you are interested in keep popping up while you browse, or you keep receiving notifications of videos/news you would find interesting. This begs the need to protect users online.

There are various solutions to safeguard data. MTN Business, being one of the leading Enterprise Solution Provider in Africa, has partnered with world recognized Cybersecurity companies to ensure our customers’ businesses are secured. MTN Business offers Fortinet and Cisco Meraki cybersecurity solutions. We allow you to focus on growth as we take care of your ICT needs.

Article by Monica Ndung’u, Service Delivery Engineer at MTN

Why Network Monitoring is key to any business

One of the most underrated yet a tough business tasks of a Network/System administrator is network/system monitoring. Having eyes and ears across the complete IT platform has become a very demanding task.  Today, users bring their own devices to the office and workers are liberalized to work from anyplace at any time. This implies that there’s almost no border to shield.  Every human being on earth will have four devices connected to the internet by 2020.  according to Fortinet. One third of large organisations say that there are atleast 5,000 non business devices connected to their network, according to an Infoblox( 2018) report.

Even with these circumstances, the IT team is expected to monitor and be aware of every aspect of their network. it’s vital to possess a tool to help in effective and economical network and system monitoring and management. Especially for corporations having tens, hundreds or even thousands of branches across multiple countries,

Network monitoring refers to the oversight of a computer network using specialized management software tools. These systems ensure the availability and overall performance of computers and network services. They let admins monitor access, routers, slow or failing parts, firewalls, core switches, consumer systems, and server performance — among other network aspects. This successively ensures that a business will deliver on its core functions, fully empowered by an efficient IT infrastructure.

When situations such as network failures, unacceptably slow response or other unexpected behavior is detected, these systems send additional messages called alerts to designated locations such as a management server, an email address, or a phone number to notify system administrators. Such systems save a company a lot of money by reducing the mean time to restore any problems. It is the best possible way to ensure that your business is operating as efficiently as it should.

Network monitoring is necessary for any business, especially large scale businesses or those handling sensitive information such as financial institutions.

Important aspects to consider regarding Network Monitoring:


One of the most important parts of network monitoring is keeping your information secure. Data is the most valuable commodity and it is paramount to keep access to it very secure. Globally, the cost of a data breach is 3.9 Million dollars which is a 1.5 percent increase from 2018 according to IBM’s  Cost of Data Breach report( 2019). During the April- June 2019 period, the National KE-CIRT recorded a total of 26.6 million cyberthreat events, an increase from 11.25 million which was recorded between January and March 2019. Network monitoring is perhaps the most proactive way to deal with problems so that you can stay ahead of both internal and external threats.


Another great advantage of network monitoring is its troubleshooting abilities. You can save a lot of time trying to diagnose what is wrong. With network monitoring you can quickly pinpoint which device is having problems. Your support team will be able to pick up on a problem and fix it before users are even aware of it.

Because your monitoring is constant, it can help you to track certain trends in the performance of your network. When problems occur sporadically or at peak times, they can be hard to diagnose, but a network monitor will help you better understand what is going on.

Save Time and Money

Network monitoring will save you both lots of time and lots of money. Without it, a lot of time would have to be spent investigating, which would result in more hours having to be worked. This will not only cost more money, but will also lower your productivity. When you can quickly point out and fix network issues you are increasing your profits. When everything is running smoother, this gives you more time to run your business. When you understand how all your devices are being used, you can identify what needs additional disk space so you can increase the capacity quickly and effectively.

Plan for Change

With network monitoring, you can track if a device is running near its limit and needs to be changed. It gives you the ability to plan and easily make any necessary changes. All the reports that you will have showing your activity and what type of health your system is in will come in handy as great tools for your business. They will allow you to easily prove to others what is happening and show why one of your devices needs to be fixed or replaced.


At MTN Business Kenya we understand that network monitoring is no easy task and hence have partnered with Solarwinds to provide a comprehensive network monitoring and management Solution. Recently, analyst house Gartner, Inc. released their 2019 Magic Quadrant for Network Performance Monitoring and Diagnostics tools and it listed Solarwinds as a challenger with the leaders in the market.

Their focus on the technology professional and commitment to excellence in end-to-end hybrid IT performance management has established them as a worldwide leader in network and systems management software and MSP solutions.

As an Enterprise Business Solution provider, MTN Business Kenya realizes that the expectations for IT performance and availability are high, and the responsibility to deliver on those expectations’ rests squarely on the shoulders of today’s technology professionals. Our overall aim is to provide a comprehensive solution that will meet the needs of the client irrespective of their network environment.


By Kenneth Odera

Pre-Sales Engineer at MTN